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October 25 2011

14:33

→ status.soup.io

Announcing status.soup.io – also, an apology

As you noticed, a week ago we had serious performance issues that lasted multiple days after a database upgrade had myriad unintended consequences. Just as bad, we neglected to communicate timely and openly about the situation. Sorry.

The good news is: The graph above demonstrates that we've managed to fix the issues. Response times have been back to normal for a while now.

As a first step towards improving communication in the future, we're launching status.soup.io today, a page hosted on a different network showing the current status and loading time of the Soup servers.

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14:32

Scrollable image zoom

David, one of our new team members, just fixed a long-standing issue: You can now keep scrolling up and down when viewing a zoomed-in image: Finally all those long narrow infographics, comics and 4chan screencaps are readable!

While we were at it, we increased the maximum overall size of those images as well.

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14:32

Coming soon: Server upgrade, new version of Soup

We know that Soup has been slow as molasses for the last few weeks – the load time has quite literally been off the charts. One of the reasons was a lack of available bandwidth. We've now added a second uplink, and the bottleneck has shifted to a lack of processing power – both database CPU and application servers – causing some short downtimes over the last few days.

The good news: We've already ordered the parts and will be implementing a comprehensive hardware upgrade at the beginning of next week.

In even bigger news, as we've hinted at in the past, we're preparing a relaunch of Soup.

In the first version, it will focus on improving the way your Soup account looks and on giving you more control over your content, to sort and filter it and display different types of content in different ways. Changes to the reading experience (friends/everyone) will follow later. Developers will have new opportunities to work with Soup data and change the way Soup works.

Within this week, we will start sending out invites to a separate alpha installation of the new Soup to a first small batch of users. As we react to their feedback, improving the user experience and fixing bugs, we'll gradually invite more people, ultimately upgrading all current Soup users to the new system within the next months.

We can't wait to see what you think and how you're going to put the new featureset to use!

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October 24 2011

16:11

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